The Fraser Health protocol for booking vaccines has been updated as following:

Residents: The facility will order the vaccine and administer.

Staff: Call the Provincial Vaccination Centre at 1-833-838-2323 and advice the Contact Centre that you are a health care worker.

Essential visitors to Residents in Long Term Care Homes – you must contact New Vista to see if you meet the Fraser Health criteria to be an essential visitor, then:

First dose:

Any new essential visitors who meet the definition of Essential Visitor, are to call the Provincial Call Centre at 1-833—838-2323 to book their first dose vaccination appointment.

Second dose:

Essential visitors needing to book their second dose will be contacted by Fraser Health when it’s time to book their second dose appointment.

When visiting as a Social or Essential Visitor, all visits must take place in the resident’s room or outside the facility. Visits cannot take place in common areas, such as lounges or dining rooms.

Also, medical masks and safety glasses much be worn at all times while visiting. If you borrow glasses from us, please return them-thank you!


What are the key changes to the social visitor policy for long-term care (LTC) and seniors’ assisted living (AL) facilities?

  • Family/social visits are now permitted, on all care floors except the 7th – family members and friends are allowed with a maximum of two visitors (plus one child) at the same time
  • There are no longer restrictions on the frequency, or duration of visits, and visits can now take place in residents’ rooms during the hours of 8AM to 7PM
  • Physical touch between residents and visitors is now allowed with infection prevention and control measures in place
  • Residents will be supported to leave the facility for appropriate outings and family visits
  • Residents will not be required to isolate when they return from an outing.  Residents will also no longer be required to isolate for 14 days upon admission to a care home


Have you also made changes to the essential visitor policy?   No….

  • The essential visitor policy for the New Vista Care Home remains in place with no changes
  • The essential visitor guidelines include: visits for compassionate care, including critical illness, palliative care, hospice care, end of life and medical assistance in dying, visits paramount to the patient/client’s physical care and mental well-being, including: assistance with feeding mobility or personal care, communication assistance and supported decision-making for people with disabilities


What other requirements remain in effect for visitors and residents in LTC and seniors’ AL facilities?

  • Residents and visitors are still expected to practice proper hand hygiene, and respiratory etiquette.  Visitors are still required to wear a medical mask and safety googles when visiting, we have supplies for you
  • Social visits do not need to be scheduled in advance, but will be tracked for contact tracing
  • Visitors will still be screened for signs and symptoms of illness, including COVID-19, before their visits
  • Visitation will be suspended if there is an active COVID-19 outbreak at the facility
  • For residents who have outings or family visits outside of the facility, we encourage them to follow the public health guidelines

The health and safety of residents, staff and medical staff is our first priority and a responsibility we take very seriously. To date, as part of our proactive management, Fraser Health has collaborated with New Vista to ensure enhanced measures are in place.

Again, starting on Thursday, April 1st social and family visitors are welcomed back in addition to essential visitors to continue visiting and assisting their loved ones.

We will continue to keep you up-to-date on any changes related to your family member’s health status. We are not able to facilitate vaccine bookings for family members. Please refer to BC COVID-19 Immunization Plan at

We are sending you our heartfelt thank you for your ongoing kindness, collaboration and support.

About COVID-19

COVID-19 is a respiratory illness. It can spread through droplets when a person coughs or sneezes, or by touching the virus with your hands then touching your face before washing your hands. Symptoms of COVID-19 may be mild or severe. These may include low grade fever, cough, sneezing, and/or sore throat. More severe symptoms could include fever, difficulty breathing and/or chest pain. The elderly are at higher risk of severe disease, but even in this population, most people will experience mild illness.

What are the symptoms of Cononavirus (COVID-19)?

Common symptoms include mild to severe respiratory illness with fever, cough and difficulty breathing.

How can you protect yourself and your loved ones?

To reduce the spread of infectious illnesses, including COVID-19, you should follow the usual health precautions:

  • Wash your hands: when you are coming into and leaving – the Care Home, the resident’s neighbourhood, and the resident’s room
  • Avoid touching your eyes, nose and mouth
  • Cover your cough/sneeze with a tissue or sleeve instead of your hands
  • Avoid close contact with people who are sick
  • If you are visiting a resident on “Additional Precautions”, ask care staff for further instructions before entering the room.
Where can you find more information?

Fraser Health Website: Coronavirus

BC Centre for Disease Control (BCCDC) & BC Government Pandemic Preparedness

COVID Self Screening Tool

or Call HealthLink BC 811

We will provide you with regular updates as we take further action and have additional information.  Thank you for keeping our residents and each other safe.

Be kind, be calm, be safe.


Director of Care

New Vista Healthcare and Housing

More than ever, seniors living in Metro Vancouver, including Burnaby, are concerned with affordable housing and quality care. Everyone wants to remain close to family, friends and community.

The New Vista Society is committed to excellence in all endeavours, looking to create meaningful relationships with our Care Home residents, housing tenants, Adult Day Care clients and the community. Dedicated to research and evidence-based service, we partner with families, community organizations, Fraser Health, BC Housing, and local universities to create a compassionate environment where everyone feels safe, connected and enriched.

Who We Are

The New Vista Society is a non-profit organization staffed and managed by caring people who give the best possible seniors care and provide affordable housing. Our goal is to enrich the lives of residents, families and the community by providing care, support, and housing to seniors and families needing assistance. We are also a registered charity.

Meet our Team

Our Staff     Our Board     Our Support Group

What We Do

We offer long term care – We own and operate the New Vista Care Home, a 236-bed licensed, accredited residential care facility, principally caring for people living with complex health issues and dementia.

We provide seniors & families with affordable housing – We operate 540 independent living apartments and townhouses for low-income seniors and low- to moderate- income families.

We care for the frail elderly and provide respite to families through our adult day programs – We offer a wide range of care services and activities to frail seniors and those with chronic health conditions so they can continue living at home and in the community among family and friends.

How You Can Help

As a Non-Profit our funding comes from the community that we support, all funds collected go directly to the facility and programs we maintain, not to administration costs. If you are interested in making a one-time personal or corporate donation, or would like to become a monthly donor, please complete our online donation form.