Social visits – please note new phone number to book all social visits (604) 521-7764 extension 1159 from 0530-1730hrs

Essential visitors after hours (when screening desk is empty) – call 1501 or go directly to the Rose Garden Nursing station for screening at the start and end of your visit.

Guidelines for essential visits – must wear mask for the duration of your visit.  Gowns are no longer required, unless your loved one is on droplet precautions and gowns will be provided at the room.  All visits must occur in your loved one’s room, unless providing some exercise in the hallway near the resident’s room.  Please continue to maintain physical distancing throughout your visit to keep everyone safe and healthy.  We are caring for all 236 residents at New Vista!

We are saddened by the loss of our Trustee Board Chair, Paul McDonell who was also on City Council.  We are glad to accept your donation in Paul’s memory at:

We deeply appreciate your support, patience and cooperation during these new protocols.   With your help and effort we will prevent COVID from coming back.

  • Bring your own mask and wear the mask during the visit.
  • All visitors will be screened for signs and symptoms of illness, including COVID-19, prior to every visit. Do not put anyone at risk by visiting if you feel sick.
  • Visitors are required to use an alcohol based hand sanitizer before and after visit.
  • Maintain physical distance of 2 meters or 6 feet.
  • At this time NO ITEMS, including food and drink may be exchanged between resident and the visitor.
  • Social visits will only be allowed if there is NO active COVID-19 outbreak at New Vista.
  • Visitation time is limited to 25-30 minutes to allow all resident families equal time to scheduled visits

The New Vista Care home will continue with Essential visits. Essential visits are limited to one visitor at a time. Essential visits will have to be approved by a Clinical Manager and the visitor will be required to only stay in the resident room and exit New Vista immediately following the visit. Essential visitors will also be required to undergo screening for signs and symptoms of illness, including COVID-19, prior to every visit.

  • Essential visits: are necessary visits relayed to resident care needs. It must be determined that the absence of the visitor is contributing to recognizable harm to the resident physical care and mental well-being.
  • Essential visits may include: Visits for compassionate care such as critical illness, Palliative care, assisting with feeding, personal care, and communication assistance for persons with hearing, visual, speech, cognitive, intellectual or memory impairments.
  • Actively Dying: Death anticipated as imminent (i.e. within 1-2 weeks), resident is bed bound and taking minimal oral nutrition and Goals of Care are established through discussions with resident/substitute decision maker and are documented.

We appreciate your support, patience and collaboration to ensure we keep our residents safe.

About COVID-19

COVID-19 is a respiratory illness. It can spread through droplets when a person coughs or sneezes, or by touching the virus with your hands then touching your face before washing your hands. Symptoms of COVID-19 may be mild or severe. These may include low grade fever, cough, sneezing, and/or sore throat. More severe symptoms could include fever, difficulty breathing and/or chest pain. The elderly are at higher risk of severe disease, but even in this population, most people will experience mild illness.

What are the symptoms of Cononavirus (COVID-19)?

Common symptoms include mild to severe respiratory illness with fever, cough and difficulty breathing.

How can you protect yourself and your loved ones?

To reduce the spread of infectious illnesses, including COVID-19, you should follow the usual health precautions:

  • Wash your hands: when you are coming into and leaving – the Care Home, the resident’s neighbourhood, and the resident’s room
  • Avoid touching your eyes, nose and mouth
  • Cover your cough/sneeze with a tissue or sleeve instead of your hands
  • Avoid close contact with people who are sick
  • If you are visiting a resident on “Additional Precautions”, ask care staff for further instructions before entering the room.
Where can you find more information?

Fraser Health Website: Coronavirus

BC Centre for Disease Control (BCCDC) & BC Government Pandemic Preparedness

COVID Self Screening Tool

or Call HealthLink BC 811

We will provide you with regular updates as we take further action and have additional information.  Thank you for keeping our residents and each other safe.

Thank you for your support.


Director of Care

New Vista Healthcare and Housing

More than ever, seniors living in Metro Vancouver, including Burnaby, are concerned with affordable housing and quality care. Everyone wants to remain close to family, friends and community.

The New Vista Society is committed to excellence in all endeavours, looking to create meaningful relationships with our Care Home residents, housing tenants, Adult Day Care clients and the community. Dedicated to research and evidence-based service, we partner with families, community organizations, Fraser Health, BC Housing, and local universities to create a compassionate environment where everyone feels safe, connected and enriched.

Who We Are

The New Vista Society is a non-profit organization staffed and managed by caring people who give the best possible seniors care and provide affordable housing. Our goal is to enrich the lives of residents, families and the community by providing care, support, and housing to seniors and families needing assistance. We are also a registered charity.

Meet our Team

Our Staff     Our Board     Our Support Group

What We Do

We offer long term care – We own and operate the New Vista Care Home, a 236-bed licensed, accredited residential care facility, principally caring for people living with complex health issues and dementia.

We provide seniors & families with affordable housing – We operate 540 independent living apartments and townhouses for low-income seniors and low- to moderate- income families.

We care for the frail elderly and provide respite to families through our adult day programs – We offer a wide range of care services and activities to frail seniors and those with chronic health conditions so they can continue living at home and in the community among family and friends.

How You Can Help

As a Non-Profit our funding comes from the community that we support, all funds collected go directly to the facility and programs we maintain, not to administration costs. If you are interested in making a one-time personal or corporate donation, or would like to become a monthly donor, please complete our online donation form.